Merch Check

Date of Review:

July 14, 2011

Store #:

925

Reviewer:

Bryan Paterson

Store Name:

Ajax

General Manager:

Region:

Central

Operations Manager:

District:

Merch Check: "Achieving C4L through the customer lens"

Merch Check is:
Consistent, fair, realistic and achievable. A teaching document.

Score	638
Out of	684
% Score	93%

Merch Check

Experience - General

Store Entry - 30/33
Cash Wraps - 15/15
Cash tills / Customer Service - 36/36
Washrooms - 16/16
Warehouse Maintenance - 6/6
Staff Room - 14/14
General & Racetrack - 8/8

Score	125
Out of	128
% Score	97%

Experience - Sales Floor

Entertainment - 45/45 Interactive - 9/10
Applicances - 32/32 Interactive - 9/10
Cellular - 36/36 Interactive - 18/20
Cellshop - 40/40 Interactive - 18/20
Digital Imaging - 34/34 Interactive - 9/10
Home Office - 17/17 Interactive - 18/24
Home Theatre - 21/21 Interactive - 21/28
Mobile Audio - 19/19 Interactive - 18/24
ConnectPro Car Audio Install Bay - 22/22

Score	386
Out of	412
% Score	93%

Pricing

Regular Pricing - 48/64
Flyer Pricing Review - 30/30

Score	78
Out of	94
% Score	82%

Merch execution

Store Map - 9/10
Merch Kit Review - 30/30
Vendor Display Review - 10/10

Score	49
Out of	50
% Score	98%

Overall

Experience - General 97%
Experience - Sales Floor 93%
Pricing 82%
Merch execution 98%

Score	638
Out of	684
% Score	93%

Experience - General

Store Entry 30/33
3 points per question	Result
Are the garbage cans at the entrance of the store not overflowing?	No
Is the sidewalk, on either side of the store's entrance free of cigarette butts?	N/A
Are the bollards (concrete barriers) in good shape with no need for a paint job?	Yes
Are the parking stalls, immediately in front for the store's entrance free of garbage?	Yes
Are the parking stalls, immediately in front of the store's entrance, clearly painted and marked?	Yes
Is the front glass door and windows free of fingerprints and tape residue?	Yes
Is the store hours signage posted on the front door and free of handwriting and obvious damage? Ensure that all the signage on the glass doors is in good condition free of handwriting and obvious damage.	Yes
Is the vestibule floor (entry way) free of loose debris and gravel?	Yes
Is the carpet's transition strip (the area where the carpet and the tiles meet) in good condition?	Yes
Is the Ad Board set-up with the current Flyer and free of expired flyers?	Yes
Ensure the vestibule only contains the Ad Board, The New Release Board and Cart corral if applicable (iPad displayers permitted). Note: the Greentec boxes and products should not be present.	Yes
Are the Sensormatic gates dirt free, free of any tape residue? Ensure that the side plastic holder are in good condition and crack free.	Yes

Cash Wraps 15/15
3 points per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are the shelves and base decks free of dirt, dust, clutter, taped signs and tape / sticker residue?	Yes
Are all products on base decks squared off?	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plasticholder, on top of the strip?	Yes

Cash tills / Customer Service 36/36
3 points per question	Result
Are all cash till areas and countertops dust free, free of tape residue and taped-up signs or hand-written signs and clutter free?	Yes
Is the floor in the cash lane areas and behind the checkout areas (visible to customers) free of loose debris?	Yes
Is the Customer Service areas and countertops dust free, free of tape residue, taped up signs or hand-written signs?	Yes
Is the General Manager's picture in colour and posted in a frame? Note: To get full points, the following must be present: -Current GM's picture in colour inserted in a clear plastic frame -"Your satisfaction is our #1 Goal" plaque - this is placed on top of the picture -"General Manager" plaque with name or 'General Manager' - this is placed underneath the picture All 3 components are ordered as a kit.	Yes
Is the Computer Services ConnectPro area countertops free of dust, dirt, tape residue, taped-up or hand-written signs and unattended merchandise?	Yes
Is the Floor outside of the Customer Service area (including Computer Services ConnectPro area) free of dirt, debris and noticeable stains (gum, soda, etc)?	Yes
Is the Return Policy Signage posted on the wall, at all tills, along with the Financing and Scan Code of Practice signage and in good condition? Note: for Quebec stores, do not deduct points if the Financing Signage is not available.	Yes
Is there a Daily CSR DTL available? DTL's must be dated for today's date to get the point.	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code)	Yes
Are all the Pepsi coolers tagged with price tags placed on a plastic peg hook holder placed on wire shelf and products front facing? Only 1 tag per product category is required.	Yes
Is the ConnectPro Computer Services Install Advantage sign posted on the wall near the ConnectPro Computer Services room?	Yes
Is the ConnectPro Computer Services Wayfinding sign posed on the front counter or bulkhead outside the ConnectPro Computer Services room?	Yes

Washrooms 16/16
2 points per question	Result
Are the floors, walls, stalls, mirrors, and counters clean and free of debris, graffiti and posters (no noticeable dirt, trash)?	Yes
Are the trash cans not overflowing, in good condition and free of graffiti?	Yes
Is the toilet paper supplied in every stall?	Yes
Are the washrooms equipped with air fresheners?	Yes
Does every stall door fully close and lock?	Yes
Are all toilets, faucets, and sinks operational?	Yes
Are the Nationally supplied soap and hand sanitizer dispensers functional and contain soap/sanitizer? No store purchased dispensers are allowed.	Yes
Are the hand dryers functioning and paper towels (if applicable) available for drying hands?	Yes

Warehouse Maintenance 6/6
1 point per question	Result
Is the floor in the warehouse free of dirt, debris, clutter?	Yes
Are the rolling racks used for staging accessories and are all peg hooks priced?	Yes
Is there a DTL posted anywhere in the warehouse along with a copy of the schedule? DTL must be dated for today's date to get the point.	Yes
Are all TV's and Appliance product tagged with a completed Inventory tag? Note: To get full points, the following paper tags must be in place: - White: Regular White Good Inventory in the WH - Yellow: Open Box Unit Designated for the Sales Floor - Blue: Pending Customer Unit Pick-Ups - Red: Defective TV Going Back to the Depot - Orange: Products to be delivered by HTI	Yes
Check the area that holds customer units (ask Associate to identify). Are customer units in MIT trays (where applicable) and stacked in a way to prevent damage.	Yes
Check the garbage area and loading area behind the store (outside). Is this area free of debris, clutter and no overflowing garbage?	Yes

Staff Room 14/14
2 points per question	Result
Is the floor in the staff room free of dirt, debris and clutter?	Yes
Is the counter in the staff room free of dirt, debris and clutter?	Yes
Are the garbage bins in the staff room not overflowing?	Yes
Check the Fridge and the microwave for the following: Fridge - check that no obviously spilled food or drink is inside Microwave - check for no obvious splattered food inside	Yes
Are the Nationally supplied soap dispensers functional and contain soap? No store purchased dispensers are allowed.	Yes
Are the training work stations set in place? Note: Ensure the following is present: - Each workstation has 3 partitions (2 sides and 1 back wall) - Each workstation contains 1 PC, 1 screen and 1 pair of headphones	Yes
Inspect the lunch room for the following: Are all these posters in good condition and unobstructed? - 2 All-in-one poster: - Vision, Values & Referral Program - Part # 103137 - Health and Safety, Violence/Harassment, Ethics & Direct Access - Part # 105187 - 1 FS-training.ca poster placed on the backwall of one of the trainng work stations - Part # 104619 - Eye Wash Station - Part # 100948 - FS Connexion - Part # 101961 Make sure the Wall of Fame is on display somewhere in the store. All of these posters are required to earn the point.	Yes

General & Racetrack 8/8
2 points per question	Result
Are the Racetrack bulkouts set to the planogram. Note: Use the store map and reference the merchandising instructions document. Don't check the discretionary spots. Do not deduct points if extra bulk outs are present. This includes fans and ACs.	Yes
Are all bulk outs squared off and same facing?	Yes
Are all the web kiosk computers working, dust & clutter free?	Yes
Listen for audible alarms. Did the same alarm sound more than once? Note: This question is not scored at this time.	Yes

Score	125
Out of	128

Score %	97

Experience - Sales Floor

Entertainment 54/55
3 points per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are all the gaming consoles powered up and functioning?
Are the shelves and base decks free of dirt, dust, clutter, taped signs and tape / sticker residue?	Yes
Are all bulk outs squared off and same facing?	Yes
Are all shelved products, front faced and lined up at the edge of the shelves?	Yes
Is the floor in the department free of dirt, debris, clutter, and noticeable stains?	Yes
Are the transition strips, that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are all terminals within the department dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products? Ensure that the Mature Rating sign is posted at all terminals.	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plastic holder, on top of the strip?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code)	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Are all Place Cards being used and in good condition? (Blu-ray movies & DVD movies)	Yes
Is the Grocery Pricing being applied properly? (There should be no tags on the products. This applies to DVD new release/Best sellers, DVD end-caps, DVD H-frame, DVD cash wraps, CD new release/best sellers and CD End-caps).	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Are all products on the overracks stored within the 4 ft height restriction? * Stores with 8' racking: * Stock 4' from the shelf for a maximum height of 12' of the floor OR * Stock 4' on top of cage for a maximum of 16' of the floor * Stores with 8' racking, and a 4' extender, the max storage height can't exceed 16' off the floor. Note: You can either have a 4' cage on top of the extender OR 4' of products. * Ensure that cages are not stacked on top of each other	Yes

Applicances 41/42
2 points per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are all the refrigerator demos powered up, the lights come on when the door is open and are warm to the touch? Note: If no electrical outlet is available behind a fridge, having no power is not a lost point.
Is the floor in the department free of dirt, debris, clutter, and noticeable stains?	Yes
Are the transition strips, that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are the shelves and base decks free of dirt, dust, clutter, taped signs and tape / sticker residue?	Yes
Are all terminals within the department dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products?	Yes
Is there a current Daily DTL posted within the department? DTL's must be dated for today's date to get the point.	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Are all shelved products squared off and same facing?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plasticholder, on top of the strip?	Yes
Are all major Appliance demos free of product or debris inside (i.e. Food, Manuals and Packing items)?	Yes
Are the wires on demo products, neatly wrapped and organized?	Yes
Are the dishwashers properly secured to the tubs (screwed in place) and tubs secured together and in good condition (no markings or chipped melamine)?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code).	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Are all products on the overracks stored within the 4 ft height restriction? * Stores with 8' racking: * Stock 4' from the shelf for a maximum height of 12' of the floor OR * Stock 4' on top of cage for a maximum of 16' of the floor * Stores with 8' racking, and a 4' extender, the max storage height can't exceed 16' off the floor. Note: You can either have a 4' cage on top of the extender OR 4' of products. * Ensure that cages are not stacked on top of each other	Yes

Cellular 54/56
2 points per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are all the Live Demos powered up and functional? Note: Validate the planogram (check the notes on the plano) for live demos in the following areas: Tech Pods, Endcaps, In-line iPhone displays.
Is the floor in the department free of dirt, debris, clutter, and noticeable stains?	Yes
Are all the TVs in the department powered up, dust free and displaying content?
Are the transition strips, that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are the shelves and base decks free of dirt, dust, clutter, taped signs and tape / sticker residue?	Yes
Are all products on base decks squared off and same facing?	Yes
Are all terminals within the department dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products?	Yes
Is there a current Daily DTL posted within the department? DTL's must be dated for today's date to get the point.	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Are all shelved products front faced and lined up at the edge of the shelves?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plasticholder, on top of the strip?	Yes
Are the kiosks or millwork free of dust, clutter and noticeable stains?	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Are the wires on demo products, neatly wrapped and organized?	Yes
Do all dummy phones have a corresponding price tag? Do all price tags have a corresponding dummy phone?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code).	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Are all products on the overracks stored within the 4 ft height restriction? * Stores with 8' racking: * Stock 4' from the shelf for a maximum height of 12' of the floor OR * Stock 4' on top of cage for a maximum of 16' of the floor * Stores with 8' racking, and a 4' extender, the max storage height can't exceed 16' off the floor. Note: You can either have a 4' cage on top of the extender OR 4' of products. * Ensure that cages are not stacked on top of each other	Yes
Environmental Channel Strip Fillers - Ontario Only! Are the Green OES & EHF Channel Strip Fillers placed in every other inline section (every 8ft) and on the endcaps for the applicable product categories? Note: Applies to Cell Phones - Part # 1015183 & 1015184	Yes

Cellshop 58/60
2 points per question	Result
Is the floor in the department free of dirt, debris, clutter, and scuff marks?	Yes
Are all the Live Demos powered up and functional? Note: Validate the planogram (check the notes on the plano) for live demos in the following areas: Tech Pods, Endcaps, In-line iPhone displays.
Are all products free of visible dust (Including backup stock)?	Yes
Are all the TVs in the department powered up, dust free and displaying content?
Are the bases of the accessory walls, tech pods and end caps free of dirt, dust, clutter, scuff marks, taped signs and tape / sticker residue?	Yes
Are the Cellshop counters dirt free, clutter free, free of any tape residue, graffiti, scuff marks, hand written notes/messages and products? Note: No pamphlets, magazines or promotional handouts must be present on counters.	Yes
Are the open shelves on the back side of the Cellshop counter (Printer and miscelaneous storage cabinets) dust free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products?	Yes
Are the top of the Cellshop glass cases dirt free, clutter free and free of products?	Yes
Is there a current Daily DTL posted within the department? DTL's must be dated for today's date to get the point.	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Are all shelved products (in glass cases) squared off and same facing?	Yes
Is the millwork free of tape residue and scuff marks? Note: Millwork includes, post paid table/ In-line sections/ End Cap/ Tech Pod and Accessory Walls.	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Fridays - this is in compliance with dress code).	Yes
Are the Cellshop magazines on display and available for the customers?	Yes
Is the Info Center in Cellshop filled with carrier brochures?	Yes
Does every activation terminal have a corresponding chair? Are all the chairs stable, safe and dust free?	Yes
Do all price holders have a corresponding dummy phone?	Yes
Do all dummy phones have a corresponding price tag?	Yes
Do all dummy phones have a PSI? Note: If PSI is not available from CHQ or Printable Sign site, a generic Network sign should be displayed.	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Environmental Channel Strip Fillers - Ontario Only! Are the Green OES & EHF Channel Strip Fillers placed in every other inline section (every 8ft) and on the endcaps for the applicable product categories?	Yes
New Question	N/A

Digital Imaging 43/44
2 points per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are all the Digital Photo Frame demos powered up and displaying a picture?
Is the floor in the department free of dirt, debris, clutter, and noticeable stains?	Yes
Are the transition strips, that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are the shelves and base decks free of dirt, dust, clutter, taped signs and tape / sticker residue?	Yes
Are all products on base decks squared off and same facing?	Yes
Are all terminals within the department dirt free, clutter free, free of any tape residue, coffee cups, juice containers, graffiti, hand written notes/messages and products?	Yes
Is there a current Daily DTL posted within the department? DTL's must be dated for today's date to get the point.	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Are all shelved products front faced and lined up at the edge of the shelves?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plasticholder, on top of the strip?	Yes
Are the kiosks or millwork free of dust, clutter and noticeable stains?	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Are the wires on demo products, neatly wrapped and organized?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code).	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Are all products on the overracks stored within the 4 ft height restriction? - Stores with 8' racking: - Stock 4' from the shelf for a maximum height of 12' of the floor OR - Stock 4' on top of cage for a maximum of 16' of the floor - Stores with 8' racking, and a 4' extender, the max storage height can't exceed 16' off the floor. Note: You can either have a 4' cage on top of the extender OR 4' of products. - Ensure that cages are not stacked on top of each other	Yes
Environmental Channel Strip Fillers - Ontario Only! Are the Green OES & EHF Channel Strip Fillers placed in every other inline section (every 8ft) and on the endcaps for the applicable product categories? Note: Applies to Cameras, Photo Printers, Telephones & Answering Machines - Part # 1015183 & 1015184	Yes

Home Office 35/41
1 point per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are all the Desktop, the iMac and Tablet computer demos powered up?
Is the floor in the department free of dirt, debris and clutter?	Yes
Are all the Desktop Computer demos displaying the FS screen saver or any other background?
Are the transition strips that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are all the Laptop & MacBook computer demos powered up?
Are the shelves and base decks free of dirt, dust, clutter, taped signs and tape / sticker residue?	Yes
Are all the Laptop Computer demos displaying the FS screen saver or any other background?
Are all products on base decks squared off and same facing?	Yes
Are all the LCD monitor demos on the monitor wall, powered up and displaying the same FS screen saver or FS TV?
Are all terminals within the department dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products?	Yes
Are all the demo Computer Speakers, powered up and play music by the push of a button?
Is there a current Daily DTL posted within the department? DTL's must be dated for today's date to get the point.	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Are that all shelved products front faced and lined up at the edge of the shelves?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plasticholder, on top of the strip?	Yes
Are the wires on demo products neatly wrapped and organized?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code).	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Are all products on the overracks stored within the 4 ft height restriction? - Stores with 8' racking: - Stock 4' from the shelf for a maximum height of 12' of the floor OR - Stock 4' on top of cage for a maximum of 16' of the floor - Stores with 8' racking, and a 4' extender, the max storage height can't exceed 16' off the floor. Note: You can either have a 4' cage on top of the extender OR 4' of products. - Ensure that cages are not stacked on top of each other	Yes
Are all the ConnectPro Wallpaper strips placed in the Ticket Molding in all aisles in Home Office? At least 1 Wallpaper strip per aisle is required to get the point. Note: The following signage is required: - Online Services Poster part # 104176 - Networking signs part # 104167, 104168, 104169 - HO Wallpaper Strips: - In Home Setup part # 104158 - Computer Repair and Upgrade part # 104159 - Home Networking Setup part # 104160 - Computer Services Install Advantage - Tech Room Way finding	Yes
Environmental Channel Strip Fillers - Ontario Only! Are the Green OES & EHF Channel Strip Fillers placed in every other inline section (every 8ft) and on the endcaps for the applicable product categories? Note: Applies to Computers, Peripherals, Photocopiers, Fax Machines, Monitors, Printers, Scanners & Projectors - Part # 1015183 & 1015184	Yes

Home Theatre 42/49
1 point per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are all the Televisions in-line demos displaying FSTV, with volume turned down?
Is the floor in the department free of dirt, debris, clutter, and noticeable stains?	Yes
Are all the Televisions demos on the end-caps, in the vignettes and the speaker room displaying content?
Are the transition strips, that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are all Receiver demos powered up, if power is available?
Are the shelves and base decks free of dirt, dust, clutter, taped signs and tape / sticker residue?	Yes
Are all the HTIB demos powered up have the volume turned to the minimum setting?
Are all products on base decks squared off and same facing?	Yes
Are all the Portable DVD player demos powered up and displaying content?
Are all terminals within the department dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products?	Yes
Are all speakers merchandised by type and by brand? Are they hooked up and operational?
Is there a current Daily DTL posted within the department? DTL's must be dated for today's date to get the point.	Yes
Are all TVs and Vignettes in the speaker room hooked up and operational?
Is the Speaker Room dust free, dirt free and clutter Free?	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Are that all shelved products front faced and lined up at the edge of the shelves?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plasticholder, on top of the strip?	Yes
Are the wires on demo products, neatly wrapped and organized?	Yes
Is the Fred Cabinet dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code).	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Are all products on the overracks stored within the 4 ft height restriction? - Stores with 8' racking: - Stock 4' from the shelf for a maximum height of 12' of the floor OR - Stock 4' on top of cage for a maximum of 16' of the floor - Stores with 8' racking, and a 4' extender, the max storage height can't exceed 16' off the floor. Note: You can either have a 4' cage on top of the extender OR 4' of products. - Ensure that cages are not stacked on top of each other	Yes
Is the ConnectPro Home Theatre Set Up Poster placed on either side of the projector screen within the Home Theatre room? Part # 104151	Yes
Is the ConnectPro Home Theatre 'Triangle' placed at the sides of the primary front Home Theatre endcap? At least one triangle must be present and triangle must be in good shape with no obvious damage for the point.	Yes
Are the ConnectPro Wallpaper strips placed in the Ticket Molding in all aisles in Home Theatre? At least 1 Wallpaper strip per aisle is required to get the point. - In Wall Speaker part # 104161 - TV Mounting part # 104162 - Calibration part # 104163	Yes
Environmental Channel Strip Fillers - Ontario Only! Are the Green OES & EHF Channel Strip Fillers placed in every other inline section (every 8ft) and on the endcaps for the applicable product categories? Note: Applies to TVs, Projectors, Receivers, Amplifires, DVD/Bue-ray Players, Speakers, HTIB, Tuners & Turn Tables - Part # 1015183 & 1015184	Yes

Mobile Audio 37/43
1 point per question	Result
Are all products free of visible dust (Including backup stock)?	Yes
Are all the Shelf System demos powered up and have the volume control turned to the minimum setting?
Is the floor in the department free of dirt, debris, clutter, and noticeable stains?	Yes
Are all the iPod demos connected to a power source and can easily turned on by pressing the power button?
Are the transition strips, that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are all the HD MP3 demos connected to a power source and can easily be turned on by pressing the power button?
Are the transition strips, that cover the area where the carpet and the tiles meet, in good condition?	Yes
Are all Sound Docks merchandised by type and plugged into a power source?
Are all products on base decks squared off and same facing?	Yes
Are all the GPS unit demos powered up and displaying an image on the screen?
Are all terminals within the department dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products?	Yes
Are all the demo Headunits, Amplifiers, Speakers and Subs powered up?
Is there a current Daily DTL posted within the department? DTL's must be dated for today's date to get the point.	Yes
Are all peg hook products, front faced on the peg hooks and using inventory clips and priced?	Yes
Are that all shelved products front faced and lined up at the edge of the shelves?	Yes
Do all clip strips have products on them, are priced with 1 price tag placed on a peg hook plasticholder, on top of the strip?	Yes
Are the Car Audio boards dust free with no tape residue?	Yes
Are the divots (empty demo spots) covered with the proper replacement panels? Some of the divots must be filled with the ConnectPro Car Board Service Sign. At least one sign per Car Audio board is required to get the point.	Yes
Are the wires on demo products, neatly wrapped and organized?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code).	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Are all products on the overracks stored within the 4 ft height restriction? - Stores with 8' racking: - Stock 4' from the shelf for a maximum height of 12' of the floor OR - Stock 4' on top of cage for a maximum of 16' of the floor - Stores with 8' racking, and a 4' extender, the max storage height can't exceed 16' off the floor. Note: You can either have a 4' cage on top of the extender OR 4' of products. - Ensure that cages are not stacked on top of each other	Yes
ConnectPro Wallpaper strips must be placed in the Ticket Molding in all aisles in Mobile Audio. At least 1 Wallpaper strip per aisle is required to get the point. Note: The following signage is required: MA Wallpaper Strips - Car audio installation part # 104164 - Computer Repair and Upgrade part # 104165 - GPS Setup part # 104166	Yes
Environmental Channel Strip Fillers - Ontario Only! Are the Green OES & EHF Channel Strip Fillers placed in every other inline section (every 8ft) and on the endcaps for the applicable product categories? Note: Applies to 12 Volts Products, iPods, MP3, Sound Docks and Clock Radios - Part # 1015183 & 1015184	Yes

ConnectPro Car Audio Install Bay 22/22
1 point per question	Result
Is the floor in the immediate area around the POS terminal free of dirt, debris, clutter?	Yes
Is the glass cabinet, around the POS terminal, dust free including the backup stock?	Yes
Are the shelves and base decks, around the POS terminal, free of dust and clutter, taped signs and tape / sticker residue?	Yes
Are all terminals within the bay dirt free, clutter free, free of any tape residue, graffiti, coffee cups, juice containers, hand written notes/messages and products? Ensure that there are no vendor stickers affixed or present.	Yes
Is the permanent signage on diplay? Ensure that only Future Shop posters are displayed. Note: The following signage is required: - Pricing Chart Part # 104149 (1 per store) - Display in the Car Bay on the back of the terminal - Associates Only Part # 104150 (1 per store) - Display on the Car Bay store entrance door - Car Bay Hours Part # 104148 (1 per store) - Display on the Car Bay external entrance door - Work Order Board Part # 104153 (1 per store) - Display in the Car Bay on the wall - Car Bay Way Finding Part # 104152 (1 per store) - This sign should be displayed inside the sore and above the Car bay door - Car Services Install Advantage Part # 104147 (1 per store) - This sign should be displayed near the Car Bay, inside the sore in a highly visible area that the customers can see	Yes
Are all ConnectPro associates wearing ConnectPro shirts or coveralls?	Yes
Are the Seat, Fender and Floormat covers being used, while working on customers cars?	Yes
Is the floor in the washroom, walls, stalls, mirrors, and counters clean and free of debris and graffiti (no noticeable dirt, trash)?	Yes
Has the trash can been emptied (is not overflowing), is in good condition and free of graffiti?	Yes
Is the washroom equipped with toilet paper, air freshener/urinal cake and the walls around them are free of debris?	Yes
Does the washroom door fully closes and locks?	Yes
Is the toilet, faucet, and sink operational and is the soap and hand sanitizer dispensers functional and contain soap/sanitizer?	Yes
Is the hand dryer functioning and paper towels (if applicable) available for drying hands?	Yes
Randomly check 1 associate. Are they in company dress code? (some stores may allow Associates to wear Jeans on Friday - this is in compliance with dress code).	Yes
Are the sign/tag holders in good condition, free of cracks and damage? Ensure that there are no old and discoloured tags present.	Yes
Ensure that only Future Shop signage and price SIGN tags are displayed. No store made or hand written signage are allowed.	Yes
Is the ConnectPro Car Audio Services sign displayed on the wall above the Car Audio Bay door?	Yes
Is the ConnectPro 'For your protection, customers are only allowed...' sign posted on the door to the Car Audio Bay?	Yes
Is the ConnectPro Car Services Install Advantage sign placed anywhere within the Car Audio Bay?	Yes
Is the ConnectPro Car Bay Hours sign posted on the Car Bay entrance doors?	Yes
Are the ConnectPro Car Audio Work Orders neatly posted on the wall in the Car Audio Bay? The ConnectPro Work Orders backing must be attached to the wall behind the Work Orders.	Yes
Is the ConnectPro Car Services Price List posted on the back of the car bay till? Sign must be free of handwriting or obvious damage to get the point.	Yes

Score	386
Out of	412

Score %	93

Pricing

Regular Pricing 48/64
0 points per question	Result

Flyer Pricing Review 30/30
0 points per question	Result

Score	78
Out of	94

Score %	82

Merch execution

Store Map 9/10
0 points per question	Result

Merch Kit Review 30/30
0 points per question	Result

Vendor Display Review 10/10
0 points per question	Result

Score	49
Out of	50

Score %	98